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Student Complaint Procedure

Felician University believes that the vast majority of complaints can be resolved by addressing the person or persons involved. In cases where this is not possible, the Vice President who supervises the person involved or oversees an involved  department can address the complaint. In extraordinary cases where addressing the Vice President may not be possible or where an issue remains unresolved, the student complaint procedure outlined below may assist in a resolution.
 
Felician University participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate within the state in which it is located. 34 CFR § 600.9 requires states to have a “process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” 34 CFR §668.43(b) requires that institutions, “make available for review to any enrolled or prospective studentupon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing.
 
The institution must also provide its students or prospective students with contact information for filingcomplaints with its accreditor and with its State approval or licensing entity and any other relevant Stateofficial or agency that would appropriately handle a student’s complaint.”
 
To comply with this regulation, Felician University provides the following information to our prospective and current students:
 
PO Box 542
Trenton, NJ 08625
 
3624 Market Street, Second Floor West
Philadelphia, PA 19104
Telephone: (267) 284-5000